Telepathy Customizable Water Bottle with Magnetic Phone Holder

Double-walled, vacuum-insulated stainless steel

1. What is the capacity of the customizable water bottle?

The water bottle has a capacity of 32 ounces, providing ample hydration for your activities. **(The water bottle have two options (650ml & 1000ml)

2. What is the limitation on the customization?

You could customize whatever messages you want to put on the bottle. However, for the best visual for a 1000ml bottle, it is the best to keep it within 20 characters.

3. How does the magnetic phone holder work?

The integrated magnetic phone holder securely attaches your smartphone to the bottle, allowing for hands-free use during workouts or daily activities.

4. Does the magnetic phone holder work on all the phone model?

We will provide you a free magnetic phone ring. You may stick it to your phone case or directly stick it at the back of your phone.

5. Is the water bottle dishwasher safe?

Yes, the bottle is dishwasher safe. However, to maintain the integrity of the magnetic phone holder, it is recommended to hand wash the lid.

6. Can I customize the water bottle with my own design?

Yes, the bottle is customizable. However if you like to put any design that more than texting, we would be happy to work with you on that.

7. What colors are available for the water bottle?

The bottle is available in 13 different colors, please select color above to see pictures.

(If any picture for a specific color is unavailable, don't hesitate to reach out at support@telepathysports.com)

8. How long does the bottle keep beverages hot or cold?

The double-wall insulation keeps beverages cold for up to 24 hours and hot for up to 12 hours.

9. Is the magnetic phone holder compatible with all phone sizes?

The magnetic holder is designed to accommodate most smartphones. For larger devices, please check the product specifications or contact customer support.

10. How can I place a bulk order for customized bottles?

For bulk orders, please contact our sales team at support@telepathysports.com.

11. How can I track my order?

You will receive a tracking number as soon as our factory ships your order.

12. When should I expect my order?

Typically, orders are processed within 2-5 business days. Processing times do not include weekends or public holidays. Our standard shipping time 10-15 business days and express shipping are 5-8 business days (Delivery time = Processing Time + Shipping Time). We will notify you via email if processing times are expected to exceed standard estimates
You will receive the tracking number by email once the product is shipped. Please refer to our shipping policy for further details.

13. Why does it take longer to receive a customized product?

Our customized products require additional time because each item is uniquely crafted to meet your specific requirements. We put great care and attention into ensuring that your product is of the highest quality, which involves several detailed steps in our production process.

14. What is the typical processing time for customized products?

While processing times can vary depending on the complexity of the customization and current order volume, we strive to complete and ship your customized product 5 business days. We'll keep you updated on the status of your order and notify you once it has been shipped.

15. Can I expedite the processing of my customized order?

At this time, we do not offer expedited processing for customized products. We believe in maintaining our high-quality standards, which requires the dedicated time and effort of our skilled team to craft each product to perfection.

16. How will I be informed about the status of my customized order?

We’ll keep you updated throughout the process with regular notifications. You’ll receive an email confirmation once your order has been placed, another when it's in production, and finally, a shipment notification with a tracking number once it has been dispatched.

17. Can I make changes to my customized order after it has been placed?

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request before the production process begins. Once production has started, we may not be able to make further changes.